The user should allow the browser when it asks to access the microphone and camera. Troubleshooting Guide (If all the tests are passed) Try using some proxy/VPN – if that works for you Get these IP addresses unblocked from your Internet Service Provider Turn off – if you are using any private VPN/proxy There are three ways you can get rid of these errors: If your device passes all the tests – You are ready to use Amazon Chime! and check if there are no block IP addresses/domains. The first thing to check if you are not able to connect to meeting rooms is to follow this link: Troubleshooting Testing (to see if all tests are passed) Download Amazon Chime Clients and Calendar Plugins Amazon Chime Web Application. Troubleshooting information (The chime connectivity checker): This includes media payload and packet overhead. This adapts as low as 320 kbps based on network conditions.Īmazon Chime Voice Connectors have the following bandwidth requirements:Ĭall: ~90 kbps up and down. Up and down bandwidth adapts lower based on network conditionsġ.2 mbps up (when presenting) and down (when viewing) for high quality. Large call: no more than 32 kbps extra down for 50 callersģ–4 people: 450 kbps up and (N-1)*400 kbps downĥ–16 people: 184 kbps up and (N-1)*134 kbps down Please also visit this link to ensure no recent updates have been made to this list: Please also visit this link to ensure no recent updates have been made to this list: Īmazon Chime has the following bandwidth requirements for the media that it provides. The following destinations and ports are required when running Amazon Chime in your environment. O Please choose the appropriate link from the list in the right column of this article and follow the instructions to enable camera and microphone permissions: Special note for MAC users: MACs can sometimes block camera and/or microphone access. Opera (version 66 and later), for macOS and Windowsĭesktop Mode, use safari or chrome (chrome-based browser only) Safari (version 13 and later, content sharing with screen capture requires turning on the Develop, Experimental Features, Screen Capture feature in the browser), for macOS Safari (version 12, audio and video only, no content sharing), for macOS Mozilla Firefox for Windows, macOS, and Linux desktops (latest three versions, version 66 or later)Īmazon Chime SDK for JavaScript – Supported browsers Google Chrome for Windows, macOS, and Linux desktops (latest three versions, version 72 or later) Also, the max runtime of a session is 1h50min including the 10 min pre-join.īrowsers supported for meetings and video: Note: If you are on macOS, for example, you would need to ensure that Camera and Microphone are enabled for the browser application in System Preferences > Security & Privacy > Privacy. Google Services and Google Account are required for the best messaging experience. OpenGL ES is required for the screen share viewer. Supported and recommended browsers and devices:īefore you get set up with Amazon Chime, first make sure that you meet the following requirements for your operating system.
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